TERMS OF USE
COMPASS HOLDING, LLC
TERMS OF USE
PLEASE READ THESE TERMS OF USE ("TERMS") CAREFULLY BEFORE USING ANY
OF THE COMPASS (or Compass Corporate Affiliates) WEBSITES, MOBILE/TABLET
APPLICATIONS, CUSTOMER PROGRAMS, STORED FUEL CARDS AND OTHER ONLINE
PROGRAMS, OR THE MATERIALS, SOFTWARE AND CONTENT AVAILABLE IN OR
THROUGH THEM (ALTOGETHER, "SERVICES"). BY DOWNLOADING, ACCESSING, OR
OTHERWISE USING ANY OF THE SERVICES, YOU AFFIRM THAT YOU ARE ABLE AND
LEGALLY COMPETENT TO ACCEPT AND AGREE TO THESE TERMS AND OUR
PRIVACY POLICY. IF YOU DO NOT AGREE TO ANY OF THESE TERMS, THEN PLEASE
DO NOT ACCESS OR USE ANY OF THE SERVICES.
These Terms constitute an agreement between Compass Holding, LLC, and its corporate affiliates
(collectively, "Compass" or "we" or "us") and you. We recommend that you print out a copy of
these Terms for your records.
PLEASE NOTE THAT THESE TERMS CONTAIN PROVISIONS THAT GOVERN THE RESOLUTION OF DISPUTES BETWEEN US AND YOU AND LIMIT OUR LIABILITY TO YOU.
1. Additional Terms. Certain services offered by through the Services, including mobile
applications, loyalty programs, sweepstakes and other prize promotions, may be governed by
additional terms and conditions presented in conjunction with them. You must agree to the
additional terms before using such services. These Terms and any additional terms will apply
equally. In the event of an irreconcilable inconsistency between any additional terms and these
Terms, the additional terms will prevail.
2. Changes to Terms. We may change these Terms so please check our website from time to time.
If we make material changes to these Terms, we will inform you in advance by posting a notice
within the Services. If you are a registered user or are on our electronic mailing list, we may also
notify you of such material changes via email. We may ask you to affirmatively accept changes to
these Terms at the time of your next account login, access or use of the Services. By continuing to
use the Services after such notice and/or acceptance, you agree to be bound by these Terms as
modified. All changes are effective when we post them and apply to your access and use of the
Services thereafter. Changes to the Dispute Resolution provisions (Section 16 below) do not apply
to any dispute for which you or we have actual notice prior to the date that the revised Terms are
effective.
3. Users and Accounts. The Services are not intended for use by anyone under age eighteen (18).
YOU MUST BE AT LEAST AGE 18 TO ACCESS AND USE THE SERVICES. By accessing,
using and/or submitting information to or through the Services, you represent that you are at least
age 18. Anyone under the age 18 may only use the Services under the supervision of his/her parent
or a legal guardian. IF YOU ARE A PARENT/LEGAL GUARDIAN AND YOU PROVIDE
YOUR CONSENT TO YOUR TEENAGER'S ACCESS TO AND USE OF THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. Parental control protections (such as
computer hardware, software or filtering services) are commercially available that may assist you
in limiting access to material that is harmful to minors. You may need to create and register an
account in order to use certain Services. In creating an account, you agree to: create only one
account; provide honest, accurate, current and complete information regarding yourself; keep your
information updated and accurate; keep your account password private and not share it with others;
and notify Compass if you discover or suspect that your account has been hacked or its security
breached. You also agree to take responsibility for all activities on or under any account registered
to you and you accept all risks for any unauthorized use of your account. You are responsible for
providing the equipment and services that you need to access and use the Services. We do not
guarantee that the Services are accessible on any particular equipment or device or with any
particular software or service plan. We reserve the right, without notice and in our sole discretion
at any time, to terminate your right to access and use the Services or any component of them and
to block or prevent future access to and use of the Services and to delete your account and any
related information. Any obligation or liability incurred prior to our termination of your access to
the Services will survive such termination.
4. Personal Use Only. The Services are owned by Compass and licensed to you for your personal,
non-commercial use only. Except as expressly provided in these Terms, you may not copy,
distribute, publish, transmit, modify, transmit, publicly display or perform, create derivative works
of or otherwise exploit any part of the Services. You may not save or archive a significant portion
of the material appearing in or on the Services. All rights not expressly granted herein are reserved
by Compass.
5. Privacy. The privacy and security of your information is important to Compass. Our Privacy
Policy is incorporated into these Terms and also governs your use of the Services. To the extent
there is a conflict between the terms of the Privacy Policy and these Terms, these Terms govern.
The Privacy Policy describes the data that we gather about or from users of the Services and how
we process, use and share that data. By using the Services, you consent to all actions that we take
with respect to your data consistent with our Privacy Policy.
6. Responsible Use of the Services. You may use the Services for lawful purposes and in
accordance with these Terms. You may not use the Services: for any purpose that is unlawful or
prohibited by these Terms; to cause harm or damage to any person or entity; interfere with the
proper operation of the Services; or to upload, post or transmit any material that violates any law,
infringes on the rights of any third party or contains defamatory, libelous, abusive, obscene or
otherwise objectionable material (as determined by Compass in its sole discretion).
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS COMPASS AND ITS
PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS,
BUSINESS ASSOCIATES, AND SUPPLIERS FROM AND AGAINST ANY ACTUAL OR
THREATENED CLAIMS, ACTIONS OR DEMANDS, LIABILITIES AND SETTLEMENTS
(INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING
FEES) RESULTING (OR ALLEGED TO RESULT) FROM YOUR USE OF ANY SERVICES IN
ANY MANNER THAT VIOLATES OR IS ALLEGED TO VIOLATE APPLICABLE LAW OR
THESE TERMS.
7. Provision of the Services. We are constantly improving the Services to provide the best possible
experience for you and other users. You acknowledge and agree that the Services, or certain
features of the Services, may change from time to time without notice to you. Any new feature that
augments, enhances or modifies the current Services is subject to these Terms. You acknowledge
and agree that we may decline to provide access to the Services or stop (permanently or
temporarily) providing the Services (or any feature, program or content within the Services) to you
or other users at our sole discretion, without notice or liability to you. You may stop using any part
of the Services at any time. You do not need to specifically inform us when you stop using the
Services. You acknowledge and agree that if we disable access to your account, you may be
prevented from accessing the Services, your account details, or any files or other content which
are contained in your account. If you use a mobile device to access the Services, the following
additional terms and conditions ("Mobile Terms") also apply: You agree that you are solely
responsible for all message and data charges that apply to use of your mobile device to access the
Services. All such charges are billed by and payable to your mobile service provider. Please contact
your participating mobile service provider for pricing plans, participation status and details; You
understand that wireless service may not be available in all areas at all times and may be affected
by product, software, coverage or service changes made by your service provider or otherwise;
Additional terms and conditions may apply to your use of our mobile applications based on the
type of mobile device that you use; When you opted in to participate in one of our text message
programs, you provided your advance consent to receive text messages from an automated system.
Your consent was not and is not required as a condition of purchasing any property, goods, or
services from us. If you wish to withdraw your consent and unsubscribe, please text STOP to the
appropriate shortcode; Message frequency depends on the program.
YOUR ACCESS TO AND USE OF THE SERVICES VIA YOUR MOBILE DEVICE
CONFIRMS YOUR AGREEMENT TO THE MOBILE TERMS, AS WELL AS THE REST OF
THESE TERMS.
8. Service-Specific Terms and Conditions. To receive emails with the latest news and offers, you
may enroll in various Compass programming ("Program"). The term "Member" as used in these
Terms means an individual user of the Services who creates a Compass customer profile ("Profile")
by providing his/her name, password, valid email address, zip code of his/her primary residence
and date of birth. Groups, clubs or organizations cannot be Members. When creating a Profile, you
may choose not to receive Program emails but your email address and other contact information
may be retained indefinitely in our Program database for administrative purposes. If you choose
not to receive Program emails, you will not receive Program benefits, or special offers, if any.
Members are responsible for keeping their Profiles up-to-date to ensure they receive Program
news, offers, and coupons. To become a Member you must reside in and have a valid zip code in
the 48 contiguous U.S. states or Washington D.C. The Program is void outside the 48 contiguous
U.S., states and Washington D.C. and where otherwise prohibited, restricted or taxed. We are not
responsible for any Program news, promotions, notices, or other offers sent to an incorrect or incomplete email address if your email address is not up-to-date in your Profile at the time of
mailing or offering. We are not responsible for any lost, late, misdirected, damaged, postage-due
or illegible mailings or other communications. We reserve the right to correct and not honor errors
made in our communications with you. From time to time, Compass may make special offers
available to Members. These offers may be communicated using various means including
electronic communication, email, SMS text messages or direct mail. These special offers may be
subject to specific terms, restrictions and conditions. Creating a Profile does not guarantee receipt
of Program news and offers or the availability to you of any promotional offer. The Program or
any component of it is subject to change or termination without notice. Continued participation in
the Program constitutes acceptance of its then-current terms and conditions.
8.1 Compass Mobile Application. If you choose to download the Compass' Mobile
Application ("Mobile App"), you must accept our End-User License Agreement, which will
govern your use of the Mobile App in addition to these Terms. From time to time, the Mobile App
may make special offers available ("App Offers"). App Offers may be based on your particular
location, use, or purchasing history using the Mobile App. App Offers also may be subject to
additional terms and conditions as described in the App Offer. These App Offers are integrated
features of the Mobile App. If any App Offer is identified as a "Location-based Offer", the
Location-based Offer will only appear as such and only if your mobile device's GPS/location
settings are enabled and you are in a location where the Location based Offer is valid. If you do
not wish to receive App Offers, or other communications, you must delete the Mobile App from
your mobile device(s).
9. Compass Fuel Cards.
9.1 Terms. The following terms and conditions below govern use of a Compass Fuel Card
("Fuel Card(s)"). Fuel Cards are good only toward purchase of fuel at participating US locations.
The purchase and/or reload of a Compass Fuel Card with another Compass Fuel Card is prohibited.
Card value may not be redeemed for cash, check or credit, unless required by law. Use of card
constitutes acceptance of these terms. We are not responsible for lost or stolen cards. Replacement
card for lost or stolen registered cards issued for remaining balance reflected in our records at time
reported lost or stolen. This card may not be resold by any unauthorized vendors. Unauthorized
resale or attempted resale is grounds for cancellation. Cards obtained through unauthorized
channels will be void. Card issued by Compass Payment Systems. Call (630) 848-9584 or login
to: www.cps.compasspaymentservices.com to check the balance on the card or for customer
service (please have card number ready).
10. Compass' Disclaimer of Warranty and Limitation of Liability. To the fullest extent allowed by
applicable law, Compass is not liable for any direct, indirect, special, incidental, consequential,
punitive or other damages arising from your use of, or inability to use, any of the Services or any
materials available in any Compass Online Service. Except as expressly otherwise stated, Compass
does not make any warranty, express or implied, as to accuracy, reliability or availability of any of
the Services. Without limiting the generality of the preceding sentence, Compass specifically disclaims, to the fullest extent allowed by applicable law, all implied warranties of merchantability
and fitness for purpose, and all warranties of title and non-infringement of third-party rights, with
respect to all of its online services and all materials accessible through the Services. Compass does
not guarantee that the functions contained in any of the Services will be secure, uninterrupted or
errorfree, that each the Services will be free of viruses or other harmful components, or that defects
will be corrected even if Compass is aware of them.
IN NO EVENT WILL COMPASS AND ITS PARENT'S OR AFFILIATES' TOTAL LIABILITY
TO YOU FOR DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN
CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR
OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE
SERVICES OR $100, WHICHEVER IS LESS. YOU AGREE TO BRING ANY AND ALL
ACTIONS WITHIN ONE (1) YEAR FROM THE DATE OF THE ACCRUAL OF THE CAUSE
OF ACTION AND THAT ACTIONS BROUGHT AFTER THIS DATE WILL BE BARRED.
Nothing in these Terms will exclude or limit Compass' liability for death or personal injury caused
by our negligence.
11. Copyright and Trademark. Unless otherwise noted, all materials published on any Compass
Online Service are protected as the copyrights, trade dress, trademarks and/or other intellectual
properties owned by Compass and/or its subsidiaries and affiliates or by other parties that have
licensed their material to Compass. Compass' marks displayed in the Services represent some of
the proprietary rights currently owned or controlled by Compass in the United States and/or in
other countries and are not intended to be a comprehensive compilation of all Compass' worldwide
proprietary ownership rights. You may not remove or alter any copyright, trademark or other
proprietary right notice in the Services. All rights not expressly granted are reserved.
12. Digital Millennium Copyright Act (\"DMCA\") Policy.
This DMCA statement constitutes part
of the legal terms and conditions governing all users of the Services. In compliance with the
DMCA (Title 17, United States Code), Compass will respond to proper notifications of claimed
copyright infringement with respect to material posted by users, and will take appropriate action
including removing and disabling access to the allegedly infringing material. Compass also
reserves the right to remove and disable access to any user-posted material which, in Compass'
sole judgment, may be infringing or violating another's intellectual property right, whether or not
Compass has been notified by the rights holder.
12.1. Repeat Infringer Policy. In accordance with the DMCA and other applicable law,
Compass has adopted a policy of terminating, in appropriate circumstances, the accounts of
registered users who are determined by Compass to be repeat infringers. Compass may also, in its
sole discretion, suspend and/or terminate the account of any registered user who infringes another's
intellectual property right, whether or not there is repeat infringement.
12.2. Designated Agent. In compliance with the DMCA, the Designated Agent for
Compass to receive notifications of claimed infringement relating to any of the Services is: A. McDonald, Corporate Counsel. By mail: Compass Holding, LLC, 115 55th St., 2nd Floor,
Clarendon Hills, IL 60514; by telephone: 630-560-4890; by email: legal@compassholding.net
12.3. Notice of Claimed Copyright Infringement. If you believe that your copyright has
been infringed or violated by any material posted on any of the Services, please notify our
Designated Agent listed above in writing and provide the following requisite information: a
physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive
right that is allegedly infringed; identification of the copyrighted work claimed to have been
infringed, or if multiple copyrighted works at a single online site are covered by a single
notification, a representative list of such works at that site; identification of the material that is
claimed to be infringing or to be the subject of infringing activity and that is to be removed or
access to which is to be disabled, and information reasonably sufficient to permit the service
provider to locate the material; information reasonably sufficient to permit the service provider to
contact the complaining party, such as an address, telephone number, and if available, an electronic
mail address at which the complaining party may be contacted; a statement that the complaining
party has a good faith belief that use of the material in the manner complained of is not authorized
by the copyright owner, its agent, or the law; and a statement that the information in the notification
is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf
of the owner of an exclusive right that is allegedly infringed.
12.4. Counter-Notification to Claimed Copyright Infringement. Under the DMCA, if a
notice of copyright infringement has been filed against material posted by you on any of the
Services, you may make a counternotification with our Designated Agent listed above, provided
that such counter-notification must be in writing and contain the following requisite information:
your physical or electronic signature; identification of the material that has been removed or to
which access has been disabled and the location at which the material appeared before it was
removed or access to it was disabled; a statement by you under penalty of perjury that you have a
good faith belief that the material was removed or disabled as a result of mistake or
misidentification; and your name, address, and telephone number, and a statement that you consent
to the jurisdiction of Federal District Court for the judicial district in which you are located (or in
the State of Illinois, U.S.A., if you reside outside of the U.S.A.), and that you will accept service
of process from the person who filed the notice of copyright infringement or an agent of such
person. If Compass receives a valid counter-notification, it may reinstate the removed or disabled
material in accordance with the DMCA.
12.5. Liability for Misrepresentation under the DMCA. Please note that, pursuant to the
DMCA, any person who knowingly materially misrepresents that any material or activity is
infringing, or that any material or activity was removed or disabled by mistake or misidentification,
will be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer,
by any copyright owner or copyright owner's authorized licensee, or by an online service provider,
who is injured by such misrepresentation, as the result of the service provider relying upon such
misrepresentation in removing or disabling access to the material or activity claimed to be
infringing, or in replacing the removed material or ceasing to disable access to it. Accordingly, if you are not sure whether certain material or activity infringes your or another's copyright, please
consult with a qualified attorney.
13. Links. Links provided within the Services will allow you to connect to other websites and
services that are not under Compass' control. We do not endorse and are not responsible for the
content of such websites and/or services. You access such websites and use such services at your
own risk.
14. Errors and Inaccuracies. The Services may contain errors, inaccuracies or omissions related to
product descriptions, pricing, promotions, offers, availability and other information. If any
information in the Services is inaccurate, incomplete or out of date, we reserve the right to correct,
change or update such information or to cancel orders related to such information (including after
you have submitted an order) without prior notice and issue a refund for amounts paid. We cannot
guarantee that your computer's display of color or other product features is accurate. If any product
that you purchase is not satisfactory to you, your sole remedy is to return it (unused) for a refund.
15. Geographical Scope of the Services. Compass controls and operates the Services from within
the United States. Unless otherwise specified on any Services, the Services are intended to promote
only those Compass services and products that are sold by Compass in the United States; Compass
makes no representation that the materials in the Services or the products described thereby are
appropriate or available for use in other locations. If you access the Services from outside the
United States, be advised the Services may contain references to products and services that are not
available or are prohibited in your country. All visitors to and users of the Services are responsible
for compliance with all local laws applicable to them with respect to the content and operation of
the Services. This English-language set of terms is Compass' official statement of its terms of use
for all Services. If there is an inconsistency between these English-language set of terms and its
translation into another language, the English-language Terms set forth herein shall prevail.
16. Dispute Resolution. YOU AND COMPASS AGREE TO GIVE UP ANY RIGHTS TO
LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS
ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS
THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY,
ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.
Any dispute between you and Compass and its agents, employees, officers, directors, principals,
successors, assigns, subsidiaries or affiliates (collectively for purposes of this section, "Compass")
arising from or relating to these Terms and their interpretation or the breach, termination or validity
thereof, the relationships which result from these Terms, including disputes about the validity,
scope or enforceability of this arbitration provision (collectively, "Covered Disputes") will be
settled by binding arbitration in Cook or DuPage County, State of Illinois as administered by the
American Arbitration Association (AAA) under its Commercial Arbitration Rules, in effect on the
date thereof. Prior to initiating any arbitration, the initiating party will give the other party at least
60-days' advanced written notice of its intent to file for arbitration. Compass will provide such
notice by e-mail to your e-mail address on file with Compass and you must provide such notice by
e-mail to legal@compassholding.net with "Legal Dispute" appearing in the subject line. During such 60-day notice period, the parties will endeavor to settle amicably by mutual discussions any
Covered Disputes. Failing such amicable settlement and expiration of the notice period, either
party may initiate arbitration. Payment of all filing, administration and arbitrator fees will be
governed by the AAA's rules. If, however, you are able to demonstrate that the costs of arbitration
will be prohibitive as compared to the costs of litigation, Compass will pay as much of the filing,
administration and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from
being cost-prohibitive for you, but under no circumstances more than fifty percent (50%). Within
sixty (60) days of the final judgment, and if the arbitrator determines the claim(s) you assert in the
arbitration are frivolous, you agree to reimburse Compass for all fees associated with the
arbitration that Compass paid on your behalf, which you otherwise would be obligated to pay under
the AAA's rules.
The arbitrator will have the power to grant whatever relief would be available in court under law
or in equity and any award of the arbitrator(s) will be final and binding on each of the parties and
may be entered as a judgment in any court of competent jurisdiction. The arbitrator will not,
however, have the power to award punitive or exemplary damages, the right to which each party
hereby waives, and the arbitrator will apply applicable law and the provisions of these Terms and
the failure to do so will be deemed an excess of arbitral authority and grounds for judicial review.
Compass and you agree that any Covered Dispute will be submitted to arbitration on an individual
basis only. Neither Compass nor you are entitled to arbitrate any Covered Dispute as a class,
representative or private attorney action and the arbitrator(s) will have no authority to proceed on
a class, representative or private attorney general basis. If any provision of the agreement to
arbitrate in this section is found unenforceable, the unenforceable provision will be severed and
the remaining arbitration terms will be enforced (but in no case will there be a class, representative
or private attorney general arbitration). Regardless of any statute or law to the contrary, notice on
any claim arising from or related to these Terms must be made within one (1) year after such claim
arose or be forever barred. For purposes of this section, these Terms and related transactions will
be subject to and governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).
17. Taxes. You are solely responsible for any and all duties, taxes, levies or fees (including any
sales, use or withholding taxes) imposed on or in connection with these Terms or the Services by
any authority.
18. Notice to California Residents. Under California Civil Code Section 1789.3, California
residents are entitled to the following specific consumer rights information: The provider of the
Services is Compass Holding, LLC 115 55th St., Clarendon Hills, IL 60514. To file a complaint
regarding the Services or to receive further information regarding use of the Services, send a letter
to the above address or contact Compass via e-mail (with "California Resident Request" as the
Subject Line): legal@compassholding.net. You may also contact the Complaint Assistance Unit of
the Division of Consumer Services of the Department of Consumer Affairs in writing at 400 R
Street, Suite 1080, Sacramento, California 95814, or by telephone at 916-445-1254 or 800-952-
5210.
19. General Provisions. No delay or failure on the part of Compass to enforce any part of these
Terms will constitute a waiver of any of Compass' rights under these Terms whether for past or
future actions on the part of any person. Neither the receipt of any funds by Compass nor the
reliance of any person on Compass' actions will be deemed to constitute a waiver of any part of
these terms. Only a specific, written waiver signed by an authorized representative of Compass
will have any legal effect whatsoever. If any provision of these Terms is determined to be illegal,
invalid or unenforceable under present or future law, such provision will be deemed to be deleted
without affecting the enforceability of all remaining provisions. These Terms will inure to the
benefit of and will be binding upon each party's successors and assigns. These Terms and the rights
granted hereunder may be assigned by Compass, but you may not assign them without the prior
express written consent of Compass. The headings and captions contained herein are for
convenience only.
Contact Compass: If you have questions regarding any of these Terms, you can email us at legal@compassholding.net, call us at 630-560-4890, or write to us, in care of Compass Holding, LLC,
Attn. Legal Dept., 115 55th St., Clarendon Hills, IL 60514.
COMPASS HOLDING, LLC
PRIVACY POLICY
THIS PRIVACY POLICY APPLIES TO YOUR ACCESS AND USE OF THE COMPASS
ONLINE SERVICES, INCLUDING USE OF OUR WEBSITES, MOBILE APPLICATIONS,
CUSTOMER PROGRAM, STORED FUEL CARDS AND OTHER ONLINE PROGRAMS
("COMPASS ONLINE SERVICES"). BY DOWNLOADING OR USING ANY OF THE
COMPASS ONLINE SERVICES, YOU ARE AGREEING THAT YOU HAVE READ AND
AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DISAGREE WITH ANY PART
OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE ANY OF THE COMPASS
ONLINE SERVICES.
We want you to enjoy every visit to any of the Compass company websites. Whether you are leaving us comment, making a suggestion, or using our Mobile App, please understand that we do collect information about you and we may share that information with third parties in certain circumstances, so please read the details about how we use personal information that we collect about you when you use the Compass Online Services. Compass controls and operates its business and the Compass Online Services from within the United States of America. Our online privacy practices are governed by the laws of the United States and the State of Illinois, which may differ from privacy laws in your state or home country. By submitting your personal information to us or our agents, through the use of the Compass Online Services, you consent to the transfer of your personal information to any country and its use and disclosure in accordance with applicable U.S. Federal and State laws.
We may change our Privacy Policy, so please check this page from time to time, as your continued use of the Compass Online Services, after we publish our changes, indicates your acceptance of any changed terms.
1. Kinds of Information Compass Collects.
Regardless of whether you access Compass Online Services from your home computer or on your
smart phone or tablet, Compass and its agents may collect some information that identifies you or
relates to you as an individual ("Personal Information"), such as your: name; mailing address;
telephone number; e-mail address; username and password (for account administration); device
ID, including IP address; geolocation (if using a mobile application and you consent to providing
it); financial account information and other payment information (that you submit to us for order
or payment processing); and additional personal information necessary for the administration of
certain promotional events. Additionally, we may collect other types of data elements ("Other
Information") that do not reveal your identity or that do not relate directly to you or any other
individual, such as: browser and device information, including operating system; demographic
information and other information provided by you that we may combine with other users of the
Compass Online Services or use on its own; mobile application usage data; aggregated information
such as "click stream" information such as entry and exit points for the Compass Online Services (including referring URLs or domains), certain Compass Online Services traffic statistics, page
views, and impressions; and information collected through cookies, pixel tags and other
technologies described in more detail later in this Privacy Policy. In addition, when users request
pages on the Compass Online Services, our servers automatically log the IP address of the
particular user. The IP address is a unique number assigned to your computer in order to identify
it whenever you are surfing the Web.
2. How We Use The Personal Information We Collect.
We may use Personal Information about you for purposes described in this Privacy Policy or as
otherwise disclosed to you through the Compass Online Services. For example, we may use
Personal Information to: process and manage your purchase and use of our products and services;
respond to your inquiries or requests, and to post your comments or statements on message boards
or in our online forums; create and deliver personalized promotions, including by combining your
Personal Information with Other Information, such as the amounts and types of purchases you
make and benefits you receive; communicate with you by mail, telephone, facsimile, e-mail,
mobile alerts and SMS text messaging about Compass or our sister brands, including about orders
or purchases, your services, accounts, contests you entered into, your requests for information, and
to update you about changes to the Compass Online Services; communicate with you, including
by mail, telephone, facsimile, e-mail, mobile alerts and SMS text messaging, in connection with
our marketing efforts, such as when we send you offers and promotions that you can take advantage
of through the Compass Online Services. Further and for our business purposes, such as to perform
data analysis, audits, fraud monitoring and prevention, to enhance, improve or modify the Compass
Online Services, to identify usage trends, determine the effectiveness of our promotional
campaigns and to operate and expand our business activities; and assist in the assessment of your
application for various Compass services. We may send you "transactional or relationship"
communications to you, such as notices to facilitate a transaction you have conducted or messages
that provide information about your existing account, using various electronic communication,
including email and mobile communications. You must opt-in to receive email and mobile
communications (other than "transactional or relationship" communications referenced above),
including SMS text messages from Compass. Any opt-in will be subject to this Privacy Policy and
we'll only email you, send you mobile alerts or SMS text messages if you opt-in to receive them
from us. If, at any time, you decide you would rather not receive these types of communications
from Compass, you can opt-out by clicking the unsubscribe link at the bottom of any Compass
email. SMS and telephone numbers are not shared with third parties.
3. How We May Disclose Personal Information We Collect.
Your privacy is very important to us. We will not disclose your Personal Information to anyone
outside of Compass or our sister brands, except in the following circumstances.
a. Service Providers. We may disclose your Personal Information to third-party service
providers to provide us with services such as website hosting, professional services, including
information technology services and related infrastructure, customer service, e-mail delivery,
auditing and other similar services.
b. Affiliates. We may disclose personal Information to our affiliates ("Affiliates") for the
purposes described in this Privacy Policy, including for marketing purposes, and to be consistent
with our goal of providing our consumers with the superior product and consumer experience that
our customers have come to expect from us around the globe. Affiliates are those companies that
are under common control of our parent company Compass Holding, LLC.
c. To Perform Services You Request. We may disclose your Personal Information to third
parties in order to perform services you request or functions you initiate, such as when you post
information and materials on message boards and forums, including on our Facebook Page. When
you post information in a public forum it becomes public information. In addition, we may disclose
your Personal Information in order to identify you to anyone to whom you send communications
through the Compass Online Services, including through our gifting program.
d. Corporate Transactions or Events. We may disclose your information to a third party in
connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or
other disposition of all or any portion of our business, assets or stock, including in connection with
any bankruptcy or similar proceedings.
e. Other Legal Reasons. In addition, we may use or disclose your Personal Information as
we deem necessary or appropriate:
(1) under applicable law, including laws outside your country of residence;
(2) to respond to requests from public and government authorities including public
and government authorities outside your country of residence;
(3) to comply with subpoenas and other legal processes;
(4) to pursue available remedies or limit damages we may sustain;
(5) to protect our operations or those of any of our Affiliates;
(6) to protect the rights, privacy, safety or property of Compass, our Affiliates, you
and others; and
(7) to enforce our terms and conditions.
4. How We May Use And Disclose Other Information We Collect.
Similarly, we generally use Other Information for any purpose not prohibited by law. In particular,
we may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and
all Other Information, provided that such information does not personally identify you. The Other
Information that we collect generally will not personally identify you or be correlated to you
individually for external purposes. Where we combine Other Information with Personal
Information in a way that can identify you or be used to identify you personally, we will treat that
information as Personal Information, subject to the provisions of this Privacy Policy.
5. How To Manage Your Account Information.
You can visit the account section of the Compass Online Services website to manage and correct
any factual inaccuracies in the information we have on file about you.
6. How We Protect Your Personal Information.
Compass has implemented reasonable safeguards designed to prevent loss, misuse and
unauthorized access, disclosure or modification of Personal Information provided or collected
through our Compass Online Services. With respect to payment card information and other
Personal Information collected through our Compass Online Services, we use Secure Socket Layer
Technology or SSL to encrypt or scramble that information during transmission. Unfortunately, no
system or online transmission of data can be guaranteed to be 100% secure and you should always
take appropriate security measures to protect your Personal Information, including ensuring that
you have up-to-date antivirus software. If you believe that your Compass account or any
information you provided to us is no longer secure, please notify us immediately through the
Contact Us information provided below.
7. Our Policy on Cookies, Interest-Based Advertising and "Do Not Track".
Cookies are small text files placed in your computer browser directories to store your information
about your use of the Compass Online Services and your activities online (collectively, "Cookies").
A Cookie will typically contain the name of the domain (internet location) from which the Cookie
has come, the "lifetime" of the Cookie (i.e. when does it expire), and a value, usually a randomly
generated unique number. We use Cookies so that we can improve your online experience – for
example, by remembering you when you come back to visit us, and making the content you see
more relevant to you. Cookies also enable us to track online purchases made through the Compass
Online Services. If you do not wish to receive Cookies or wish to manage when you accept Cookies
in general, you may set your browser to reject Cookies or to alert you when a Cookie is placed on
your computer. Although you are not required to accept our Cookies, if you set your browser to
reject Cookies, you may not be able to use all of the features and functionality of the Compass
Online Services. The Help feature on most browsers will tell you how to prevent your browser
from accepting new Cookies, how to have the browser notify you when you receive a new Cookie,
or how to disable Cookies altogether. If you block or otherwise reject our Cookies, you may lose
some of the functionality of our site. For example, you may not be able to add items to your
Shopping Cart, proceed to Checkout, or use any products and services that require you to sign in.
The Compass Online Services also use Cookies and other technologies such as pixel tags, web
beacons and clear GIF files (collectively, "Data Collection Technologies") to help manage our
online advertising program. These Data Collection Technologies are provided by our ad
management partners and other third parties.
In addition, we may use these Data Collection Technologies to track the actions of users of the
Compass Online Services, to measure statistics of our marketing efforts, and to deliver
advertisements on the Compass Online Services that may be more relevant to individual consumers
and that will improve the consumer experience on the Compass Online Services. For example, if
you give us your zip code and we thus know you live in an area where a particular in-store
promotion is going on, we may deliver to you an advertisement that is specific to that promotion.
If you want to "opt out" of receiving our emails, please email us at:
unsubscribe@compassholding.net and insert "Opt-Out" in the subject line. Please permit us thirty
(30) days to remove your email address.
8. Social Networking And Third Party Sites.
When you link to the Compass Online Services through any social networking or third-party sites,
applications or services, please remember that you are bound by the privacy policy of the social
network or third-party site, application or service, and we do not control and are not responsible
for the privacy practices of such sites. You should consult the privacy policy of such sites to
determine the information practices of those sites.
9. Children's Online Privacy.
Compass recognizes the importance of protecting the privacy of children. We will not knowingly
collect any personally identifiable information from children under the age of thirteen (13). When
a user discloses personal information on the Compass Online Services, the user is representing to
us that he or she is at least thirteen (13) years of age. If a child under the age of thirteen (13) has
provided us with personally identifiable information through the Compass Online Services, we ask
that a parent or guardian email us at legal@compassholding.net, and we will delete the child's
information from our records.
10. International.
This English-language Privacy Policy is Compass' official statement of its Compass Online
Services privacy practices. In case of any inconsistency between this English-language Privacy
Policy and its translation into another language, this English-language document prevails.
11. Contact Us.
If you have any questions regarding our privacy practices, you can email us at
legal@compassholding.net.
You also can telephone us at (630) 560-4890, or you can write to us at:
Compass Holding, LLC
115 55th St.
Clarendon Hills, IL 60514
Attn. Legal Dept.
Compass Holding, LLC v.08072025